Frequently Asked Questions

Here are some common questions we receive at Batik Isle.

What is your return & refund policy? 

Our return policy allows for returns within 14 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. We do not accept refunds, but will offer either store credit or an item/items for the same price.

Do you offer international shipping? 

Yes, we offer international shipping to the following countries: UK, USA, Canada, Dubai and Australia. International shipping rates and delivery times vary depending on the destination, all orders generally take between 1-3 weeks from order confirmation. Shipping is calculated at checkout and is based on the no. of pieces and parcel weight.

Do you have a size guide? 

Yes, we provide a size guide to help you find the perfect fit. You can find our size guide on each product page, or you can contact our customer support team for personalized sizing assistance.

View Size Guide

How can I contact customer support?

You can reach our customer support team via email at or contact us on +94 76 715 3632. Our team is available Mon-Sat, 9AM to 5PM IST to assist you with any questions or concerns you may have..